Privacy Policy

1. Information We Collect

Depending on how iMedia Hub is used, we may collect:

• Student names
• School email addresses
• Teacher and administrator names
• User roles and class membership
• Assignment responses and revision activity
• Progress data, scores, XP and completion records
• Login activity, session information and security logs
• Contact information provided through enquiries or licence requests

2. Why We Collect Information

Personal data is used to:

• Create and manage user accounts
• Deliver assignments, revision tasks and learning activities
• Track progress and provide learning insights
• Maintain platform security and authentication
• Provide support and respond to enquiries
• Improve and maintain the service

We collect only the information necessary to provide and operate iMedia Hub.

3. Data Controller and Data Processor

For student and staff data entered into iMedia Hub by a school, the school or academy trust is normally the Data Controller.

Hub Learning Ltd acts as a Data Processor and processes personal data on behalf of schools in accordance with the Data Processing Agreement.

For website enquiries, licence requests and business communications submitted directly to Hub Learning Ltd, Hub Learning Ltd acts as the Data Controller.

4. How We Protect Information

We take reasonable technical and organisational measures to protect personal data, including:

• Secure password hashing
• HTTPS encryption
• Role-based access controls
• School-level data separation
• Security monitoring and updates
• Data is stored using reputable hosting infrastructure and protected using appropriate technical and organisational security measures.

Access to personal data is restricted to authorised users and administrators who require access for operational, support or security purposes.

5. Who Can Access Information

• Students can access their own data and assignments.
• Teachers and school administrators can access information relating to users within their school.
• Hub Learning Ltd may access information where necessary for platform support, maintenance, security or legal obligations.

Personal data may be processed by carefully selected service providers who help us operate iMedia Hub, such as hosting, email and infrastructure providers. These providers process data only on our instructions and under appropriate data protection safeguards.

We do not sell personal data.

6. Data Retention

Personal data is retained for as long as required to provide the service and meet legal, operational and security requirements.

Schools may request deletion of data in accordance with the Data Processing Agreement.

Data may remain temporarily within encrypted backups until those backups expire through normal retention and rotation processes.

7. Cookies

iMedia Hub uses essential session cookies required for secure login, authentication and platform operation.

Further information is available in our Cookie Policy.

8. Your Rights

Under UK GDPR, individuals may have rights including:

• Access to personal data
• Correction of inaccurate information
• Erasure of personal data in certain circumstances
• Restriction of processing in certain circumstances
• Objection to processing where applicable

Individuals should normally contact their school in the first instance, as the school is generally the Data Controller for data held within iMedia Hub.

Hub Learning Ltd will assist schools where required.

9. Related Policies

For further information, please see:

• Terms and Conditions
• Cookie Policy
• Data Processing Agreement

10. Contact

For questions about this Privacy Policy or data protection matters, please contact:

contact@imediahub.co.uk